Shipping & Returns

Shipping Domestic

We offer 4 UK Delivery options:

Free UK delivery with Royal Mail Second Class. Orders will typically take 3 working days to arrive.

£3.00 UK delivery with the DPD Next Day service. This service provides full tracking and you will receive notifications letting you know delivery time. You can expect your order to arrive on the second working day after you placed the order.

£8.00 UK Guaranteed Next Day delivery. If you need it fast for a weekday delivery, this option provides full tracking, and we will dispatch your order same day if you order before 12:00.

£10.00 UK Guaranteed Saturday delivery. This option provides full tracking, and guaranteed Saturday delivery, for orders placed before 12:00 on a Friday.

Shipping International

We deliver to all European Union countries. We can’t deliver to some EU islands like the Canary Islands. We hold stock in UK and France. Most EU deliveries will be sent from France via GLS. When we send from the UK we use DPD. Both delivery services are tracked.

International delivery usually takes 1 week to arrive.

Warranty & Returns

We provide a 1 year warranty on Kit-Cat products sold through this website against manufacturing defects. Note, not all UK retailers provide warranty and the manufacturer only provides warranty in the USA.

We provide a full UK based warranty service, providing replacement or repair of faulty clocks, and replacement parts if necessary.

Occasionally clocks can be damaged due to rough handling during delivery. If your clock has arrived damaged or you have any warranty questions please email us. Email: info@kit-cat.co.uk

We accept returns for change of mind within 14 days of purchase (buyer pays for return postage)